Harold S Haller & Company and the management of client organizations work together in order to address improvement in the organizational culture and key business areas. Haller & Company associates deliver consulting, training, and problem-solving to meet customer's needs like the Deming transformation, Six Sigma, ISO 9000, and QS 9000. Just-in-time training is provided to help clients apply the principles; examples and workshops are always related to the client's actual business; counsel is provided in setting up appropriate working groups and teams for process improvement projects.

Quality Improvement is not an add-on assignment. It must become an integral part of the way the client does business. Achieving improvement demands work and determination from both Haller & Company as well as the client. Everyone must "sweat for quality" as Dr. Kano has said. Harold S Haller & Company cannot offer a "quick fix" or "silver bullet" to quality improvement problems. However, testimonials from users of Haller & Company's continual improvement model have shown that a working relationship with our company can result in improved quality, productivity, and competitive position for our clients.

Harold S Haller & Company Client Services

Deming's Transformation is based on Dr. Haller's integration of the management functions: planning, controlling, organizing, and leading, with the components of the System of Profound Knowledge as identified by Dr. Deming. Haller & Company helps clients transform to this new business theory by using these principles on a day-to-day basis starting with the Strategic Plan of the organization. Using this approach, the transformation does not become an add-on assignment.

Total Quality Management or TQM principles and practices have been taught by Haller & Company associates for more than 30 years to clients. Millions of dollars of savings are attributed to the use of these methods by clients like QUNO, Boeing, Brunswick Defense, and LOF.

Continual Process Improvement projects with clients have been a major focus of Haller & Company from the beginning. The Haller 5-Step model has been used in healthcare, manufacturing, education, and administration to achieve significant improvement to work systems. This structured approach includes team techniques as well as quantitative methods that are statistically based and industry specific. This model ensures the Measure-Analyze-Improve-Control cycle used in Six Sigma efforts is successful.

Reliability projects have enabled Haller & Company to show clients how to use the continual improvement methodology to improve their Preventative Maintenance Planning as well as their environmental and safety processes. Using powerful statistically based predictive techniques, efficient sampling methods, and computer based simulations, Haller & Company associates have proven that their clients are in compliance with regulatory policies enforced by the EPA and OSHA.

Supply Chain Advanced Planning methods have been used by Haller & Company associates for more than 30 years primarily in the petro-chemical and publishing areas. This strategy relies heavily on the use of statistical methods in conjunction with advanced simulation techniques to develop customized supply chain models. Once developed and validated using current operating conditions, the models can be used by clients to optimize the entire supply chain which includes inputs from suppliers, inventory and warehouse control, operations, scheduling, distribution of products and services, and customer demand based on the probability distribution of each supply chain component.

Predictive Modeling services have been offered by Haller & Company associates for over 30 years. Today, with Haller & Company's introduction of the HITSTM suite of Windows based software programs, clients can now learn how to develop their own predictive models based on data mined from their company confidential data warehouse. Applications for these methods include predictive models for forecasting factors affecting:

1. Non-profit and educational contributions
2. Student application and enrollment probabilities
3. Student attrition rates
4. Financial performance metrics
5. Operating metrics
6. Reliability of healthcare services
7. Selling and purchase prices for real estate
8. Environmental performance metrics
9. Safety performance metrics.

Haller & Company associates develop clients who are more knowledgeable about statistical methods and users of statistical methods.

Customer Satisfaction is monitored by Haller & Company associates using a combination of data dashboards prepared from data warehouses that have been mined by marketing analysts and Haller & Company's HITSTM software programs. In addition, Attractive Quality Creation surveys are created and administered to identify the quality of features related to products and services offered or potentially offered by clients.

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